Delivery, Return & Refund Policy
At Sloop, every piece is created with care and intention. We stand by the quality of our products and are committed to delivering them with the same attention to detail. Please review this policy carefully before placing an order.
We aim to dispatch orders within the estimated timelines displayed at checkout. Delivery timelines
are indicative and may vary based on location, logistics partner operations,
customs clearance, or circumstances beyond our control.
Customers are responsible for providing accurate and complete delivery details at the time of checkout. Once an order has been shipped, it cannot be cancelled, and the delivery address cannot be changed or modified under any circumstances.
Sloop is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details, repeated delivery attempts, refusal to accept delivery, or customs-related issues.
Customers are advised to not accept delivery of any package that appears damaged, partially opened, or shows signs of tampering. Acceptance of such a package may limit our ability to investigate or support claims related to damage or loss.
Ownership of the products transfers to the customer upon successful delivery by the designated carrier.
RETURN &
EXCHANGE ELIGIBILITY
We accept returns or exchanges only in the case of an initial defect, which includes:
- Manufacturing defects
- Incorrect item delivered
- Clear defects in specifications
To be eligible, you must contact us within 7 days of receiving the product. Requests made after this period will not be accepted.
CONDITIONS FOR
ACCEPTANCE
Returned items must meet all of the
following conditions:
- Unused, unworn, and unwashed
- In original condition with all tags, labels, garment bag, packaging and
product card intact
- Accompanied by proof of purchase
We reserve the right to reject any return
that does not meet these conditions.
NON-RETURNABLE
ITEMS
Returns or exchanges will not be accepted in the following cases:
- Requests due to customer preference (size, fit, color variation, incorrect
order placed by the customer)
- Items that have been worn, washed, altered, soiled, or damaged after delivery
- Missing tags, packaging, or accessories
- Customized or made-to-order products
- Sale or discounted items (unless defective)
EXCHANGE POLICY
- Exchanges are permitted only for the same product in the case of an initial defect
- Exchanges for a different size, color, or product are not supported
- Once a return request is submitted, it cannot be changed to an exchange
request
For domestic orders, exchange shipping for eligible items will be arranged at no additional cost. If the replacement item
is unavailable or out of stock, a refund will be issued instead.
RETURN PROCESS
To initiate a return or exchange, please
contact us at support@slooplife.com within 7 days of delivery with:
- Order number
- Description of the issue
- Clear images and video of the product and original packaging
Returns sent without prior approval will
not be accepted and may not be returned to the sender.
REFUNDS
- Refunds are processed only after the
returned item is received and inspected
- Approved refunds will be issued to the original payment method
- Processing timelines may vary depending on the payment provider and may take 7–10 business days
Shipping charges are non-refundable, except in cases where all items in the order are confirmed defective.
ORDER CANCELLATIONS
Orders cannot be cancelled once they have been shipped.
Once an order is shipped, the delivery address cannot be changed or modified
under any circumstances.
We reserve the right to cancel orders in cases such as stock unavailability,
pricing errors, suspected misuse, or incomplete or incorrect customer
information. In such cases, a full refund will be processed to the original
method of payment.
Orders cannot be cancelled once they have
been shipped. Once an order is shipped, the delivery address cannot be changed or modified under any circumstances.
We reserve the right to cancel orders in
cases such as stock unavailability, pricing errors, suspected misuse, or incomplete or incorrect customer information. In such cases, a full refund will be processed to the original method of payment.
POLICY UPDATES
This policy may be updated from time to
time. Any changes will be reflected on this page, and continued use of the website constitutes acceptance of the updated policy.
CONTACT
For delivery, return, or refund-related inquiries, please contact: support@slooplife.com
