配送ポリシー

At Sloop, every piece is created with care and intention. We stand by the quality of our products and are committed to delivering them with the same attention to detail.

Please review this policy carefully before placing an order.

Shipping policy

We aim to dispatch orders within the estimated timelines displayed at checkout. Delivery timelines are indicative and may vary based on location, logistics partner operations, customs clearance, or circumstances beyond our control.

Customers are responsible for providing accurate and complete delivery details at the time of checkout. Once an order has been shipped, it cannot be cancelled, and the delivery address cannot be changed or modified under any circumstances.

Sloop is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details, repeated delivery attempts, refusal to accept delivery, or customs-related issues.

Customers are advised to not accept delivery of any package that appears damaged, partially opened, or shows signs of tampering. Acceptance of such a package may limit our ability to investigate or support claims related to damage or loss.

Ownership of the products transfers to the customer upon successful delivery by the designated carrier.