Refund policy

At Sloop, every piece is created with care and intention. We stand by the quality of our products and are committed to delivering them with the same attention to detail.

Please review this policy carefully before placing an order.

RETURN & EXCHANGE ELIGIBILITY

We accept returns or exchanges only in the case of an initial defect, which includes:
- Manufacturing defects
- Incorrect item delivered
- Clear defects in specifications

To be eligible, you must contact us within 7 days of receiving the product. Requests made after this period will not be accepted.

CONDITIONS FOR ACCEPTANCE

Returned items must meet all of the following conditions:
- Unused, unworn, and unwashed
- In original condition with all tags, labels, garment bag, packaging and product card intact
- Accompanied by proof of purchase

We reserve the right to reject any return that does not meet these conditions.

NON-RETURNABLE ITEMS

Returns or exchanges will not be accepted in the following cases:
- Requests due to customer preference (size, fit, color variation, incorrect order placed by the customer)
- Items that have been worn, washed, altered, soiled, or damaged after delivery
- Missing tags, packaging, or accessories
- Customized or made-to-order products
- Sale or discounted items (unless defective)

EXCHANGE POLICY

- Exchanges are permitted only for the same product in the case of an initial defect
- Exchanges for a different size, color, or product are not supported
- Once a return request is submitted, it cannot be changed to an exchange request

For domestic orders, exchange shipping for eligible items will be arranged at no additional cost. If the replacement item is unavailable or out of stock, a refund will be issued instead.

RETURN PROCESS

To initiate a return or exchange, please contact us at support@slooplife.com within 7 days of delivery with:
- Order number
- Description of the issue
- Clear images and video of the product and original packaging

Returns sent without prior approval will not be accepted and may not be returned to the sender.

REFUNDS

- Refunds are processed only after the returned item is received and inspected
- Approved refunds will be issued to the original payment method
- Processing timelines may vary depending on the payment provider and may take 7–10 business days

Shipping charges are non-refundable, except in cases where all items in the order are confirmed defective.

INTERNATIONAL ORDERS

For international orders:

- All international orders are final and not eligible for return, exchange, or refund, except where required by applicable law
- Return shipping costs, if applicable, are the responsibility of the customer
- Customs duties, taxes, and any additional charges are non-refundable
- Sloop is not responsible for delays caused by customs clearance or local authorities
- We recommend reviewing product details and using a trackable shipping service where applicable

ORDER CANCELLATIONS

Orders cannot be cancelled once they have been shipped.
Once an order is shipped, the delivery address cannot be changed or modified under any circumstances.

We reserve the right to cancel orders in cases such as stock unavailability, pricing errors, suspected misuse, or incomplete or incorrect customer information. In such cases, a full refund will be processed to the original method of payment.

POLICY UPDATES

This policy may be updated from time to time. Any changes will be reflected on this page, and continued use of the website constitutes acceptance of the updated policy.

CONTACT

For delivery, return, or refund-related inquiries, please contact:
support@slooplife.com